Rain offers support to its customers around the clock in Arabic, English and Turkish through a number of different channels. When you contact Rain’s support, you will receive a reference or ticket number within 24 hours. Our aim is to resolve your issue within five business days from the first response.
Rain’s support channels
Email: you can fill the contact form on Rain’s support page. Once submitted, our team will respond to you and you will be notified through your email.
Live chat (website): you can access live chat in the bottom right corner of any page on Rain’s website. Our team on the other end will be chatting with you in real time.
Live chat (app): go to “Profile”, select “Contact Us” then choose “Chat” to start your conversation with our team. Similarly, you will be chatting with us in real time.
WhatsApp: this option is available through our support page. This option allows you to start a WhatsApp conversation with our team at any time for maximum convenience.
Complaint policy
If your issue isn’t resolved or you’re not satisfied with the outcome, you can file an official complaint and our dedicated team will review and address it promptly. You will receive a reference number within 5 business days and a final response within 30 calendar days. Rain will keep you updated on the progress.
How to file a complaint
Email: [email protected]
Subject: Official Complaint
Body: Include your full name, email, phone number registered with Rain, and a description of the complaint.
Phone: +973 13313383
Mailing Address: Office Suite 4201, The United Tower Building 316, Road 4609, Block 346, Manama - Sea Front, Kingdom of Bahrain, P.O. Box 11716, Diplomatic Area Post Office.
Unresolved complaints
If you don’t receive a response within 30 calendar days or are dissatisfied with Rain’s decision, you can escalate the complaint to the Central Bank of Bahrain (CBB) within 30 days.
Contact the CBB
To contact the CBB, you can choose one of the methods below:
Complaint form: CBB Complaint Form
Phone: +973 1754 7789
Mail: Central Bank of Bahrain, PO Box 27, Manama, Kingdom of Bahrain.
If your complaint relates to Rain’s Business Continuity Plan (BCP), Rain will provide a response in accordance with its official policy.
Disclaimer: This policy pertains to Rain Management WLL. Click here for Rain Trading Limited complaints policy.